Clinical Operations

CLIENT CARE COORDINATOR (IN-OFFICE)

Dallas, Texas
Work Type: Contract
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CLIENT CARE COORDINATOR (IN-OFFICE)


OVERVIEW

The Client Care Coordinator (In-Office) serves as the first point of contact for all prospective clients and families seeking home care services. This role is responsible for responding to general inquiries, managing incoming leads from the portal and CRM system, and ensuring timely assignment of client inquiries to the Client Care Coordinator Supervisor. The Client Care Coordinator plays a critical role in creating a positive first impression, supporting client intake, and ensuring smooth communication across the team.

POSITION STATUS
Full-time
40 hours per week
Overtime available upon supervisor approval

RESPONSIBILITIES
  • Answer all general inquiries from prospective clients and families via phone, email, or in-person.
  • Retrieve and manage client inquiries from the company portal and CRM system.
  • Assign new client inquiries promptly to the Client Care Coordinator Supervisor.
  • Document all communications and maintain accurate client records in the CRM system.
  • Provide information about the agency’s services, care options, and intake process.
  • Support the intake process by scheduling consultations or assessments as needed.
  • Ensure timely follow-up with clients to maintain satisfaction and engagement.
  • Collaborate with internal departments to provide seamless client service.
  • Maintain professionalism and confidentiality in handling sensitive client information.
 
QUALIFICATIONS
Minimum Qualifications
  • High school diploma or equivalent
  • Strong organizational and multitasking skills.
  • Proficiency in CRM systems, Microsoft Office Suite, and other office technologies.
  • Ability to work effectively in a fast-paced environment.
  • Compassionate and client-focused mindset.
Preferred Qualifications
  • Associate or bachelor’s degree
  • Prior experience in customer service, healthcare, or home care coordination is highly desirable.
 
TRAVEL REQUIRED
No travel required. All work will be performed on-site at our main office.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change any time with or without notice.

MISSION ALIGNMENT

At Madea Home Care Services, the Client Care Coordinator play a vital role in ensuring delivery of compassionate high-quality, client-centered home care. Every team member contributes to our mission of enhancing independence, safety, and dignity for the individuals we serve.

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ACKNOWLEDGEMENTS
ACCURACY OF INFORMATION
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BACKGROUND CHECK & ELIGIBILITY ACKNOWLEDGEMENT
I understand that employment or contracted services with a Texas home care agency may be contingent upon the results of a comprehensive background check. I authorize the agency to conduct all required background checks, including but not limited to:
  • Criminal history checks
  • Employee Misconduct Registry (EMR) check
  • Nurse Aide Registry (NAR) check
  • Office of Inspector General (OIG) Exclusions check
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  • Any other screenings/checks required by state and federal regulations.
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AT-WILL ACKNOWLEDGMENT
I understand that if hired or contracted for services, my employment or contract is "at-will." This means either the agency, or I may terminate the employment/contract relationship at any time, with or without notice or cause, unless otherwise required by law.
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